Although this isn't the keyaspect to identify a dependable web hosting supplier from a bad one and a reseller from a real supplier, the option to call and talk to a live person is an indicator that you aren't working with a one-person company and that you'll be able to reach someone whenever you're in need of help. The telephone support for hosting services may range from common to professional, therefore the problems which can be resolved with a phone call vary depending on the particular supplier. Usually, these issues are simpler and include billing or 1st level tech issues as more complex problems usually require a support ticket where both you and the administrators can follow the proceedings with a particular situation. Still, the option to phone call your supplier will save you a lot of time and efforts for the multitude of tiny problems which will eventually show up when you manage your web hosting account.

Phone Support in Web Hosting

All our web hosting packages include phone support fourteen hours a day even on public holidays, so that if you don't have an account yet, you can phone us and find out more about our solutions or if we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you'll be able to call the phone number which is nearer to you. If you're an existing customer, we can help you timely with all the general and billing matters as well as with a number of technical matters to save you time and efforts - we are aware of the fact that sometimes it's more convenient to speak with a live person so as to get things done instantly. Certainly, some problems simply cannot be managed on the telephone, so if this is the case you will have to use our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we supply feature live phone support for fourteen hours daily. In case you are not sure which plan will be suitable for your sites, you want to find out more about the package's features or you're looking for any other info on our solutions, you can call any of the local numbers that we have in the United States, the UK and Australia and our support agents will assist you. In case you already own an account, you can contact us about sales and general matters, although we're often able to help with a variety of technical issues as well. For strictly tech difficulties you'll have to take advantage of our built-in ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option if your trouble requires extra time to be dealt with or it needs to be escalated to our sysadmins.