In case you’ve got a site, a problem might always surface and it doesn’t necessarily have to be associated with the web hosting service. For example, something may go wrong when you update an app or some crucial content may be edited or deleted unintentionally. Whatever the nature of the problem might be, you’ll need to get in touch with the help desk support team and request them to restore a backup or to help you troubleshoot the problem that you are confronting. How fast they’ll do that will determine the length of time that your websites will be down. For specific websites like community websites or e-stores, a repetitive unavailability often means losing users and money. With that said, it is exceptionally important for you to use the services of a company that offers not only a very good help desk support service, but also a well-timed one.

One-Hour Response Guarantee in Web Hosting

Our web hosting service come with a sixty-minute response guarantee, which means that no matter what inquiry or obstacle you might have, we’ll always be there to help you. In reality, it seldom takes more than 30 minutes to get an issue sorted out or a question answered, and this is valid for both pre-sales and technical matters. Our customer care staff reps are available 24/7, even on holidays and weekends, which implies that you will always get timely assistance. We are aware of precisely how valuable time can be, so by the time we respond to your email or ticket, we’ll have enquired into the issue and, in case we haven’t solved it, we’ll give you more info on what you have to do on your end, if the situation requires this. With our support service, you can be certain that there will be somebody to help you out instantaneously, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take advantage of our extremely fast support service. You will get a reply to any ticket opened via the hosting Control Panel or email sent to our tech and client support staff in less than one hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes much less time to examine and rectify a problem. We will supply you with more details in case the solution entails something that has to be done on your end. If you get in touch with us during weekends or national holidays, the response time will be the same and given that our support team will be at your disposal 24 hours a day, 7 days a week, you’ll get quick help for practically any billing, technical or general issue no matter what time it is.