There are different ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a support ticket system. It’s the easiest medium of correspondence for several reasons. If no tech support staff member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy & paste extensive bits of information without having to worry about typographical errors, and if a particular issue requires more time to be solved or a number of replies have to be exchanged, all the info will be in the exact same place, so either party can always see the comments written by the other one. The downside of using tickets to get in touch with your hosting provider is that they’re usually separate from the web hosting platform, which implies that if you need to provide info or to adhere to instructions, you’ll need to use at least 2 different admin consoles and this number can rise in case you wish to manage a couple of domains. Moreover, many web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Web Hosting

Our web hosting service come with an integrated trouble ticket system, which is part of our custom Hepsia Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in one location – invoices, files, e-mails, support tickets, etc., eliminating the need to go through different admin dashboards. In case you have any technical or pre-sales questions or any difficulties, you can send a ticket with a couple of mouse clicks without having to log out of your hosting Control Panel. During the process, you can select a category and our system will offer you a variety of educational articles, which will supply you with more information and which may help you resolve any particular issue even before you actually open a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is built into the Hepsia Control Panel, which we have created for our semi-dedicated hosting service, so you will not require another support platform to get in touch with our tech support staff – you can do that on the spot the moment you confront an issue. Sending a new ticket takes several mouse clicks and finding an older one is just as simple. Using our smart search functionality, you can swiftly find any ticket that you have already submitted. You can open a ticket at any time as our customer care staff representatives are at your disposal night and day and answer within the hour, although it rarely takes that much to get an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about using two or more platforms to resolve a simple issue.