The access to the customer and tech support that a web hosting company provides will tell you a lot about the services they offer too. If you can use just e-mails or tickets, you have most probably discovered some reseller and not the web hosting provider. If this is the case, you will have to wait for several days to get a problem resolved since your reseller may not be checking their communication regularly or they may need to contact the true web hosting company for additional assistance. If the supplier offers various means of communication with short response time which are available anytime, they're almost certainly the top provider, not just a reseller. Which means that you will take advantage of well-timed assistance and excellent support since they'll have direct access to the servers where your account will be created. Regardless of the issue - sales or technical, it is generally better to get in touch with your website hosting company right away by using your preferred method of communication.

24/7 Customer Support in Web Hosting

We acknowledge the significance of receiving assistance without delay, that's why our web hosting services feature 24/7 tech support plus various options for contact. In case you don't have an account yet, you can call us or use our live chat and consult with a live representative, in order to find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up ordering a service that you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. Unlike the majority of providers out there, we respond to all tickets within the hour, so you won't have to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting service that we supply feature 24/7 customer and technical support, so no matter what issue you have, you're able to contact us and we'll assist you quickly. The guaranteed reply time for each e-mail message or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; typically the reply time rarely exceeds 20 minutes. In addition, we provide phone support with several local numbers internationally and a live chat, so you will be able to get in touch with us and find additional info about our solutions even if you do not have an account yet. We are able to assist you with any kind of question or an issue you may have - payment methods, plan specifications, email configuration, web hosting account settings, etcetera. If you employ our services, you will not ever encounter a scenario where you need to wait for a couple of days to get an issue resolved like you'll need to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from us, you will be able to contact us 24/7 for any kind of server-related issue or fordifferent difficulties or questions associated with the pre-installed software your server comes with. In case you haven't acquired a VPS server package yet, you are able to learn much more about our solutions by giving us a call or by employing our live chat service. For more technical problems, you will be able to send an email or open a trouble ticket via your billing Control Panel and you'll receive support within less than an hour regardless of the time of the day, even on holidays and weekends. The actual reply time normally doesn't extend past 30 minutes. If you need assistance for third-party software, you'll be able to use the Managed Services upgrade that you can add to every single VPS plan and our admins will help you with any installation or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have prompt support in general, let alone if you manage an entire server, so each dedicated server that we supply comes with 24/7 support with one-hour response time warranty regardless of the matter. This service is free of charge for all difficulties with your server or the software that was installed by our admins through the setup, which means that you are able to contact us as many times as you need, even during holidays. You could either open a ticket from the billing area or you can send an e-mail, and the actual reply time for either of these rarely surpasses 30 mins as we have admins available round the clock. In case you need general info about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you may use our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you are able to add to your server package from your billing Control Panel.